Returns
1. START YOUR RETURNS HERE
If you have a faulty item, please email us directly and we will advise further.
2. PRINT AND ATTACH YOUR LABEL
If you don't have a printer, simply take to the post office and they can print this for you.
If you have a faulty item, please email us directly and we will advise further.
2. PRINT AND ATTACH YOUR LABEL
If you don't have a printer, simply take to the post office and they can print this for you.
3. COMPLETE PAPER SLIP TO IDENTIFY REFUND METHOD
You will receive a paper return slip with your order, please specify which items you are returning and whether you would like a Refund* or an 110% Store Credit.
4. DROP OFF YOUR PARCEL
The returns portal will locate your closest drop off point.
You will receive a paper return slip with your order, please specify which items you are returning and whether you would like a Refund* or an 110% Store Credit.
4. DROP OFF YOUR PARCEL
The returns portal will locate your closest drop off point.
*Refunds are only applicable on full price items.
Your return will processed within 5-7 business days once delivered to our warehouse facility.
If you have any further questions, or would like to speak with customer service, please email us at
info@bionatura.com.au
info@bionatura.com.au
**IF YOU ARE RETURNING SHOES FROM NEW ZEALAND**
For all NZ returns please address the return to:
Bionatura
3/11 Rocklea Dr
Port Melbourne
VIC 3207 Australia
Be sure to include your returns slip inside.
Bionatura
3/11 Rocklea Dr
Port Melbourne
VIC 3207 Australia
Be sure to include your returns slip inside.
If you believe there is an issue with your delivery, or you have received a faulty product please contact info@bionatura.com.au
Please note, return postage fees are at the customer’s expense. We would suggest using a tracked postal service, as Bionatura is not responsible for missing deliveries.
