You can either choose a 110% store credit or instant refund.

If you would like a 110% Store Credit, book your return directly below:
   

  

To receive an instant refund, complete the form below to get started:

1. COMPLETE ONLINE RETURNS FORM

Fill out the form below to get started

 

 You can return any item with the exception of a sale item for change of mind

If you'd like a store credit, exchange or have a faulty item, please email us directly.

 

2. PRINT AND ATTACH YOUR LABEL

If you don't have a printer, simply take to the post office and they can print this for you.

If you haven't already received a slip, click here.

 

3. COMPLETE PAPER SLIP TO IDENTIFY REFUND METHOD

You will receive a paper return slip with your order, please specify which items you are returning and whether you would like a Refund* or an 110% Store Credit. 

 

4. DROP OFF YOUR PARCEL

The returns portal will locate your closest drop off point. 

 

*Refunds are only applicable on full price items.

Your return will processed within 5-7 business days once delivered to our warehouse facility. 

If you have any further questions, or would like to speak with customer service, please email us at info@bionatura.com.au

 

**IF YOU ARE RETURNING SHOES FROM NEW ZEALAND**

For all NZ returns please address the return to:

BioNatura Shoes

3/11 Rocklea Dr

Port Melbourne

VIC 3207 Australia

 

Be sure to include your returns slip inside.

If you believe there is an issue with your delivery, or you have received a faulty product please contact info@bionatura.com.au

Please note, return postage fees are at the customer’s expense. We would suggest using a tracked postal service, as BioNatura is not responsible for missing deliveries.