Free shipping across Australia for orders over $90



Do you accept orders outside of Australia? We accept online orders from Australia and New Zealand and deliver only to those countries. Please contact us via email or telephone +61 1300 954 996 if you have any questions regarding international deliveries.

How long will my order take to arrive? Delivery within Australia

Delivery within Australia

  • 2-5 working days for Metro Australia
  • 5-10 working days for Rural Australia

Delivery within New Zealand:

  • 7-14 working days for all of New Zealand

Sorry we do not offer C.O.D or rain checks.

How much does delivery cost?

Delivery within Australia

  • $10.00 flat rate for orders under $90.00
  • Free standard shipping for orders above $90.00
  • $15.00 flat rate to upgrade to express shipping

Delivery within New Zealand:

  • $20.00 flat rate for orders under $150.00
  • Free standard shipping for orders above $150.00
  • Express shipping is not available for New Zealand customers 
My delivery hasn’t arrived, what can I do?

You should receive an email notification with a tracking number for every purchase you make at You can use this tracking number on the Australia Post website within Australia to track the progress of your delivery. Please contact us on +61 1300 954 996 for any queries relating to your delivery, our help centre is open Monday to Friday: 8.30am – 5pm Melbourne time, otherwise you can email us at


Can I be confident entering my credit card details on your site?

Your online credit card transactions are secure with Bionatura. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. We never store your credit card details.

Can my private details be trusted with you?

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

I am having trouble logging into my account, can you help?

Try the ‘password reminder’ link, or if you are still having trouble, contact us


Which payment methods can I use?

We accept Afterpay, Paypal, Visa, Master Card and American Express.

On the payment page it's asking for a security code, where can I find this?

The card security code is the last three digits above signature strip on the reverse of your Credit or Debit card (or the front of American Express cards)


Can I pay for my shoes with Buy Now Pay Later - Klarna?
You sure can! Find out how to shop with Klarna with their FAQ page found here

Can I pay for my shoes with Buy Now Pay Later - HUMM?
You betcha! For more info on Humm checkout their FAQ page here.

What about AfterPay? Can I shop with them?
Of course! For further info on their terms, see here



Can I return my footwear for a refund if I change my mind?

We accept returns on change on mind purchases, given the products are returned within 30 days from purchase. All returns must be in re-saleable and unworn condition. We do not offer exchanges on merchandise, however you are entitled to a refund (full-priced merchandise only) or an 110% Store Credit.  Please choose carefully when purchasing from this site as you will be responsible for the delivery costs back to our office. See more information on Bionatura’s Returns and Refunds page.

What is Refundid and how does it work?
Refundid provides shoppers instant refunds for their online returns. No need to wait for your order to be shipped back and checked before you’re issued a refund. Use Refundid to get your refund before you’ve even sent back your items.
With Refundid your refund appears in your account in under 30 seconds.
Click here to get started!


What do I do after getting my instant refund?
After using Refundid your refund process is complete. If you have not shipped back your items, you must do so by sending them to the address specified in the Bionatura returns policy and provide Refundid with the relevant shipping tracking number. Please add this shipping tracking number through your Refundid account.

For any questions related to the shipping tracking number, please reach out to Refundid here.

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